Contact

When will I receive my parcel?

Orders are typically dispatched within 2-3 business days. Delivery times vary based on your location, usually taking 5-10 business days for domestic orders.

What if my parcel is damaged?

If your parcel arrives damaged, please contact us within 48 hours with proper opening video of the parcel.

Is there any option for a gift voucher?

Yes! We offer digital gift vouchers in various denominations. They can be purchased on our website and sent directly to the recipient via email.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this number to track your package on our website or the carrier's website.

What is your return policy?

We do not offer general returns or exchanges. Returns are accepted only in cases where the product is received in a damaged or defective condition.

Do you ship internationally?

At the moment, we ship only within India. However, we are actively working on expanding our services internationally. We truly appreciate your patience and will share updates as soon as international shipping becomes available.

How do I care for my products?

To maintain the quality, color, fabric, and overall finish of your products, we strongly recommend dry cleaning for the first wash and for all subsequent washes as well. Dry cleaning helps preserve the fabric’s texture, structure, and color longevity. Avoid machine washing, harsh detergents, bleaching, and drying in direct sunlight to ensure your garment remains in excellent condition for a long time.

What payment methods do you accept?

We accept all major credit cards, debit cards, PayPal, and other digital payment methods. All transactions are secure and encrypted.

Do you guarantee the authenticity and quality of your products?

Yes, we are committed to providing 100% authentic and high-quality products. Every item goes through strict quality checks before dispatch to ensure it meets our standards. In the rare case of any manufacturing defect or damage during transit, we take full responsibility and will assist you with a smooth resolution.

Are gift cards refundable or exchangeable?

No, gift cards are non-refundable and cannot be exchanged for cash or returned once purchased.

How do I create an account?

Click on the account icon in the top right corner and select 'Create Account'. Fill in your details to set up your account and enjoy faster checkout.

What are your shipping costs?

Free shipping is available across India on all orders, with no minimum order value.

Can I cancel or modify my order?

Orders can be modified or canceled only before they are processed or within 8 hours of placing the order, whichever is earlier. If you need any changes, please contact us as soon as possible so we can assist you. After this period, the order may already be under processing and cannot be changed or canceled.

Do you offer gift wrapping?

Yes, we offer gift wrapping services for a small additional fee. You can select this option during checkout.

What if a product is out of stock?

If a product is out of stock, you can use the “Notify Me” option on the product page. You will receive an alert when the item is restocked.

Can I place a pre-order for upcoming or out-of-stock products?

Currently, we are working on introducing a pre-order feature and will share updates as soon as it becomes available. Once launched, customers will be able to reserve products in advance through our website.

How long does it take to approve a return or refund request?

Once we receive all required details, photos, and videos, our team reviews the request. Approval generally takes maximum 2–3 working days.

What should I do if I receive a damaged or defective product?

If you receive a damaged or defective item, please contact us within 48 hours of delivery. Share a proper unboxing video so our team can review your request.

Is an unboxing video mandatory for returns?

Yes, an unboxing video is mandatory for all damage or defect claims. Unfortunately, without the video, we will not be able to process or accept your return request.

How can I place an order?

You can place an order easily through our official website by selecting your preferred product and completing the checkout process. If you need any assistance while placing your order, our team will be more than happy to help you. You can reach out to us via WhatsApp, Instagram, Facebook, or email for support.