Privacy Policy

House of Adhvera (“we”, “us”, “our”) operates this website and online store to provide curated fashion products and related services (the “Services”). This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our website, create an account, place an order, or otherwise communicate with us. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of information as described herein.

We collect personal information that you voluntarily provide to us or that is automatically collected when you use our Services.

a) Information You Provide Directly

This may include:

• Name
• Email address
• Phone number
• Billing and shipping address
• Order and transaction details
• Communications sent via email, WhatsApp, social media, or website contact forms

b) Account Information

To place an order, customers are required to log in or create an account. In such cases, we collect basic account information such as name, email address, and order history to manage orders and provide customer support. Login credentials and passwords are securely managed by our e-commerce platform, and House of Adhvera does not store passwords.

c) Payment Information

Payment details such as card, UPI, or banking information are processed securely by third-party payment gateways. House of Adhvera does not store or have access to customers’ payment details.

d) Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address
• Browser type and device information

Pages viewed and interaction dataThis information helps us understand website usage and improve our Services.

Our website uses cookies and similar technologies to enable basic website functionality, improve user experience, and understand how visitors interact with our website. Cookies may also be used to support analytics and future advertising efforts. You can choose to disable cookies through your browser settings; however, doing so may affect certain features or functionality of the website.

We use personal information to:

• Process and fulfill orders.
• Manage customer accounts
• Communicate order confirmations, shipping updates, and customer support messages via email or WhatsApp.
• Improve our website, products, and services.
• Comply with legal and regulatory obligations.
• Prevent fraud and ensure platform security.

We may use third-party analytics or advertising tools to better understand customer behaviour, improve our Services, and display relevant advertisements. These tools may use cookies or similar technologies to collect information about user interactions with our website. Any data collected through such tools is processed in accordance with applicable laws and this Privacy Policy.

We do not sell or rent customer personal information. Personal information may be shared only with:

• Payment service providers for secure payment processing
• Logistics and courier partners for order delivery
• Service providers supporting website operations and customer support
• Legal or regulatory authorities where required by law

All third parties are obligated to protect your information and use it only for specified purposes.

Customers are responsible for ensuring that all information provided during checkout or account creation is accurate and complete. House of Adhvera shall not be responsible for delays, delivery failures, or losses arising from incorrect or incomplete information provided by the customer.

We take reasonable administrative and technical measures to protect personal information. However, no method of transmission or storage is completely secure. Personal information is retained only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, or enforce our policies.

Subject to applicable laws, you may request:

• Access to your personal information
• Correction of inaccurate information
• Deletion of personal information

Requests can be made by contacting us at houseofadhvera@gmail.com.

We may need to verify your identity before processing such requests.

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

House of Adhvera reserves the right to update or modify this Privacy Policy at any time to reflect changes in business practices, technology, or legal requirements. Any updates will be posted on this page with a revised “Last updated” date.

For any questions, concerns, or requests related to this Privacy Policy, please contact us at:

📧 houseofadhvera@gmail.com
💬 WhatsApp: +91 7972330699
💬 Instagram: @houseofadhvera
💬 Website Contact form

🕒 Working Hours:
Monday to Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 6:00 PM